Refund and Returns Policy

Effective Date: 26 March 2026

At BAPE Hoodie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return if:

The item is unused, unworn, and in its original condition
All original tags and packaging are intact
The return request is made within 14 days of delivery

Items that show signs of wear, washing, or damage will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items purchased on sale or clearance
Gift cards
Customized or limited-edition items
Items returned without original packaging

3. How to Request a Return

To initiate a return, please contact us at:

Email: [email protected]

Include your order number, reason for return, and photos (if applicable). Our support team will respond with return instructions.

Returns sent without authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
BAPE Hoodie is not responsible for lost or damaged return shipments

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing may take 5–10 business days, depending on your bank or payment provider

Original shipping fees are non-refundable.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at [email protected].

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos. We will resolve the issue promptly.